This Privacy Policy (“Policy”) describes how Urbink Pte. Ltd (“Urbink,” “Us” or “We”), use our website to collect, share, use and protect information, including personal information, that is collected through our site.

We created our website as a way to enable authorized users of the site who want item(s) shipped (“Customers”) to connect with other authorized users of the site who are able to provide the shipping services (“Couriers”).

The information we collect is mostly used to observe, track and analyze activity on our website, which in turn helps us provide better service to the users of our site.   Information may also be used to advocate for and promote our services.  Some information you provide may be visible to other users of our website, and some information may be shared between Customers and Couriers/Courier Teams who engage in business together.  

This Policy will also apply to any mobile applications we have or may develop (“Apps”), as well as any Courier/Courier Team pages on the website.  Any reference in this Policy to “website” shall incorporate our Apps and any Courier/Courier Team pages. 


1.              Information Collection

You do not need to provide any personally identifiable information (“PII”) to use our website as a non-registered user. Consistent with industry standards, we may obtain information from non-registered users regarding their web browser, the software and hardware used, the date and time of the visit, the originating website, their IP address and the location associated therewith.   The information collected is typically anonymous and is collected on an aggregate basis, and we will not attempt to link anonymous data with your identification.

We may also, at our discretion, use anonymous information gathering tools such as Google Analytics.  Any anonymous information collected is aggregated and will be used to help us further develop our website and provide better services.  We reserve the right to sell or license any collected aggregated information to third-parties.  At no time will this anonymous information contain PII.

2.              Provided Personal Information.

To do any of the following, you must become a registered user of our website: (1) post a request for Courier services, (2) bid on a request for Courier services, (3) provide Courier services, (4) create a Courier Team, or (5) contact our customer service agents.  To become a registered user you will need to provide personal information including your name, email address and phone number. Additional information, including your postal code, may be provided and will become part of your account profile.

In addition to the above listed information, you are invited, at your option, to share supplementary information in your user profile.  This information will be visible to other website users, so you are encouraged to guard sensitive information.  You will retain the right at all times to modify your profile, including what supplementary information you have posted.  


3.              Promotions and Contests

In order to participate in any of our promotions and contests, which we offer from time-to-time at our discretion, you will be asked to provide a mailing address and other PII.  It will be your decision whether to participate in any of our promotions and/or contests and whether to provide this information. 

4.              Third-Party Payment Processing Services

We are current not using any third-party payment processing services.  If you are a Courier working for a Courier Team, you will receive payment directly from your Team.

5.              Delivery Information

We will ask customers planning to use a Courier for the following PII:  (1) sender’s location, (2) sender’s contact information, (3) recipient’s location, and (4) recipient’s contact information.

6.              Cookies

We reserve the right to use cookies (a small text file containing characters stored on your computer’s hard drive and recognizes your browser) and similar technology to keep track of our website users. The data we collect using cookies helps us in various ways, including: (1) allowing us to understand how users of our website interact with our site, (2) to monitor traffic to our site, (3) to determine web traffic routing, and (4) to enable certain features on our site. 

We use both "session" cookies, which are deleted after you leave our website and when you close your browser, and "persistent" cookies, which are used with registered users and enable our website to remember the user between visits, allowing, for example, for the user to automatically sign in to our site.  Persistent cookies are stored on a computer’s hard drive.

Cookies may also be placed on your computer from our business partners who provide services to us by analyzing usage data.  These business partners are not given permission from us to collect your PII except as needed for the services they provide. 

We may also allow third parties, such as Google, to place advertisements on our website and to use cookies to determine personalized ads based on your perceived interests, to reduce the number of times you see an ad, and to determine the effectiveness of an ad.  You may learn more about these cookies, or opt out of these cookies, by visiting

You have the right to manage our cookies - including the right to configure your browser to accept cookies, reject cookies or notify you of cookies - at any time. Should you disable our cookies, your use of our website, including our sites features, may be affected. 

7.              Web Beacons

We reserve the right to use web beacons and similar technology to help us track the efficiency and usefulness of our website and services.  This technology helps us with various functions, including tracking which recipients open our emails and which users click on a link.

8.              Registered Users

Should you decide to become a registered user of our website, you will need to create a username, password and profile.  Your username and profile will be available to other website users, and, with your permission, we may share your username and profile with other third-party sites, such as Facebook or Twitter.  You are responsible for keeping your password private.  All registered users must be adults. 

9.              Customer/Courier Identification

As a convenience to Couriers and Courier Teams, we may use the location information provided by users of our website, such as postal codes or geographic location based on IP addresses, to show jobs available in their area.  We may also provide to Couriers and Courier Teams the addresses provided by Customers regarding shipment’s pickup and drop off locations.  If a customer chooses a specific Courier or Courier Team for a job, that information will only be viewable to that selected Courier or Courier Team.    

When a registered user of our website enters into a transaction with another registered user, such as when a Customer selects a Courier for a job, that party’s identification information will become visible to the other party, allowing for direct communication between the two users.   

10.           Courier Super Teams

Courier Teams from different geographic areas may be organized under a larger, single entity known as a “Courier Super Team." Information users share on our website may be provided to a Courier Super Team and used by them in manners consistent to this Policy and as if the Courier Super Team were us.

11.           Use of Your Contact Information

We will use your contact information to provide you information about our services, including notifying you about transactions you have entered into with other website users.   Should you so choose, we may also use your contact information to send you emails and newsletters about our services or other services you may be interested in.   You may opt out of receiving these emails and newsletters at any time.  Messages regarding your use of our service, however, may not be discontinued.

12.           Contact Host Feature

We provide a "contact host" feature on our website.   To use this feature, you must create an e-mail message that we will send on your behalf to a list of email recipients you supply to us.  We will only use the email addresses for purposes of sending the message.  By using this feature, you agree to abide by the terms of this Policy and to only use this feature in reference to the services we offer. 

13.           Testimonials

You may submit testimonials about your use and experience with our website.  Should you provide a testimonial, we reserve the right to post it, along with your name, on our website or on a third-party site. If you do not want your testimony displayed, or, once displayed you want it removed, please contact us. 

14.           Reviews and Ratings

Customers are able to review and rate Couriers and Courier Teams once they receive service from the Courier or Courier Team.  Submitted ratings are aggregated with other ratings made by other users of the Courier or Courier Team.  If you decide to submit a review of a Courier or Courier Team, the review and your user name will be visible to other users of our website. 

15.           Delivery Alerts

We offer an optional email alert for shipment recipients to let them know a shipment is on its way.  This email will contain the estimated delivery time frame.  To receive an alert, you must provide us with the email of the shipment recipient.  Providing us with this information gives us the right, from time-to-time, to send the recipient promotional emails about our services. The recipient may to opt out of receiving these emails at any time. 

16.           Customer Referrals

You may be given the opportunity to refer potential Customers to us and, in exchange, earn a commission. To be eligible, you will need to provide us with the email address of your referral and your name will be included in the promotional email we will send to your referral. 

The person referred shall have the right to opt out of receiving any additional promotional messages, and we will not share their information except to certain companies for marketing purposes, and to Couriers and Courier Teams in order to perform shipping services.

17.           Our Business Partners

We reserve the right to use and engage business partners to assist us with the operation of our website, to provide support services, to run website applications, to help analyze our data, to provide data storage, to process payments and for any other reason we so determine.  These business partners are prohibited from making independent commercial use of any of the PII we have.  They are also prohibited from sharing any PII or from making PII publically available.

We may provide your PII our business partners or other entities in order to communicate with you about products or services that may appeal to you.  You have the right to opt out of receiving these communication at any time.

Should you choose to make a separate account with one of our business partners, or choose to use the services of one of our business partners (see paragraph 3 above), any information you provide to the business partner will be subject to the business partner’s terms of use and privacy practices. 

18.           Legal Actions

We reserve the right at all times to use our discretion in releasing your PII in order to stop or prevent fraud, to stop or prevent an activity that we know or suspect may be unlawful, unethical or legally actionable, to protect the rights and safety of our business, or to enforce our policies.  Your PII may also be released in order to comply with law enforcement or to obey a governmental request, such as, but not limited to, responding to a subpoena or court order.

19.           Sale or Merger

In the event our company is sold or merged, your PII may be transferred in connection to said sale or merger. 

20.           Third Party Websites

Our website may provide links to other sites that are not owned or operated by us.  Your clicking on a link does not make us liable for any content or information on the connecting site, and you are responsible for reviewing that site’s privacy policy.  In addition, if you came to our website from a different website, we are not responsible for any of the content or information on that referring site.

21.           Updating Your Information

You may update, change, amend or delete the information in your profile at any time. Should you want us to delete any or your information or account entirely, please contact us and we will do so unless a legal requirement prevents us from doing so.

22.           Protecting Your Information

Our website is protected by reasonably commercial means that reduce the chances of unauthorized access to your PII. We also only collect the PII that is, in our opinion, minimally necessary for us to provide our services to you.  At no time will we request or store your billing information - instead we use third-party payment systems, including PayPal, with encryption services to process your payment information.  Although third-party payment systems uses secure socket layer technology to secure your information, no electronic storage is 100% secure.  We are therefore unable to guarantee complete security and we will not be responsible or liable for a breach of privacy due to technology failure or the unlawful access to the information by third parties.

Registered users of our website must protect their account information, including their password, and should be aware of and on guard for identity theft scams, including, but not limited to, “phishing” schemes. At no time will we make a request by unsolicited email or telephone for your credit card or bank account information, login password, or national identification numbers.  If you receive such a communication, immediately contact your local authorities and then notify us.

To learn more about identify theft scams including phishing, visit the Federal Trade Commission's website at

Should we experience a breach of security that involves your PII and requires us notifying you, you hereby give us permission to contact you by email or by a conspicuous posting on our website.  We will use our best efforts to provide immediate notification of a breach of security, while remaining consistent with the needs, as applicable, or law enforcement and in determining the breath of the breach coupled with our restoration of the integrity of the data system.

If you have any questions about security of our website please contact us.

23.           Information Retention

We reserve the right to keep data, PII and other information shared with us as long as we deem necessary for our purposes pursuant to all applicable laws.

24.           Jurisdiction

We are located in the United States and operate our website in the United States.  Depending on where you live, any information you provide on our website might be kept on servers that are outside of your home jurisdiction (such as your city, state, province, country or other governmental jurisdiction).  The privacy laws applicable to our server location may not be as protective as those in your home jurisdiction.

Any information provided to us coming from outside of the United States will be transferred by us in the United States for processing.  By using our website, you consent to this transfer and any subsequent data processing.

25.           Policy Changes

We reserve the right to change this Policy as needed and at our discretion.  In the event we do change this Policy, the revised version will be posted on our website.   If a change to this Policy includes us being able to use your PII in a way not previously allowed, you will be provided with a way to opt out.

26.           Children’s Online Privacy Protection Act

We will not intentionally collect information from or about children under the age of 13. If you are a parent or guardian of a child under 13 and you believe we collected information about him/her, please contact us immediately and we will delete the information.  We will also provide you with information about the Children’s Online Privacy Protection Act.  When contacting us, please be prepared to provide the child’s name and address.

27.           Agreement

Anytime you use or visit our website, you are agreeing to abide by the terms and practices described in this Policy.

28.           Contact Us

Please contact us if you have any questions or comments about our website, our services or this Policy.  We also welcome suggestions for ways to improve our website and the services we provide.